We’re sorry about that! Please send us a photo of the issue along with your order number, and we’ll arrange a replacement or refund as quickly as possible. You can contact us here.

As soon as your order is shipped, you’ll receive a confirmation email with a tracking link. You can use this link to follow your package in real time.

If you didn’t receive the email, please check your spam folder or contact us directly with your order number, and we’ll be happy to help you locate your parcel.

Delivery times depend on your location. Orders are usually shipped within 2 business days, and standard delivery takes 2 to 5 days within France/Europe. You'll receive a tracking link once your order is on its way.

If your order hasn’t shipped yet, we may be able to modify or cancel it. Contact us as soon as possible with your order number. Once the order is dispatched, we’re unable to make changes.

We use a multi-step extraction process that combines the strengths of several advanced techniques to capture the full spectrum of beneficial compounds from mushrooms. This includes:

• Ethanol Extraction to dissolve lipophilic (fat-soluble) antioxidants like triterpenoids and flavonoids.
• Cold Water Extraction to preserve heat-sensitive compounds and water-soluble compounds.
• Hot Water Extraction to break down down tough cell walls and release high-molecular-weight polysaccharides like β-glucans.
• Ultrasonic-Assisted Extraction (UAE) to break cell walls and release intracellular bioactives more efficiently.
• Optional CO₂ Extraction (sub- or super-critical) when targeting specific compounds like volatile oils or high-molecular-weight lipophilic molecules.

Polyextract stands out from other providers in several key ways:

1. Up to Five Extraction Process: Our extraction method is designed to offer the highest concentration of active compounds, maximizing potency and bioavailability. Depending on the formulation and ingredient, it can go up to five (5x) extraction on the same ingredient to capture the full spectrum of compounds.
2. Quality and Purity: We source only the best ingredients from trusted EU organic producers, ensuring no additives or unwanted chemicals are used. Each batch is rigorously tested by independent laboratories.
3. Scientifically Researched: Our products are formulated based on comprehensive scientific research, ensuring effectiveness and safety.
4. Liquid Form: Unlike powders, our liquid extracts retain all essential nutrients, avoiding the loss of heat-sensitive compounds during processing. This format also ensures superior absorption and ease of use.
5. Transparency and Trust: We provide detailed product sheets with scientific research and third-party testing results, ensuring you know exactly what you're getting.

It depends on your daily dosage. A typical 30ml (1oz) bottle contains 25 to 35 servings, which lasts on average about one months with regular use.

Dosage instructions are provided on each label and on the product pages : here

Yes, we offer 14-day returns on unopened products. If you're not satisfied, just contact us with your order number, and we’ll guide you through the process.

For hygiene reasons, we can’t accept returns on opened bottles.

However, if it’s your first order and you’re not satisfied after 30 days of use, you're eligible for our “satisfied or your money back” policy.

You can access it: Link

Store the bottle in a cool, dry place away from direct sunlight.

Once opened, keep it tightly closed and consume within 6 months to ensure optimal preservation of active compounds.

Refrigeration is optional but can help maintain freshness.

It depends on the mushroom and your goals. For example, Lion’s Mane is often taken in the morning or early afternoon for focus and cognitive support, while Reishi is best taken in the evening to support relaxation and sleep. Check the product label or product page for additional guidance.

Ethanol helps extract lipophilic bioactives, compounds that water alone can’t reach. These include triterpenoids, flavonoids, and saponins, which contribute to the antioxidant and adaptogenic properties of our formulas.

This small amount of alcohol also plays a crucial role in preserving the extract naturally and enhances the absorption of key compounds helping them cross the blood-brain barrier and significantly boosting the extract’s potency compared to non-alcoholic formulations.

Our extracts contain 24% alcohol, but the amount per dose is minimal. At 1 ml per day, you're consuming only 0.24 ml of pure alcohol which is the equivalent of drinking just one glass of wine spread over 75 days (or about 2.5 months).

This small amount of alcohol plays several important roles:

1. Preservation: It naturally protects the extract from microbial growth and oxidation, extending shelf life without synthetic preservatives.
2. Absorption: Alcohol improves the bioavailability of certain key compounds like triterpenes and flavonoids, which are poorly absorbed in water-only formulations.
3. Efficacy: Alcohol also helps some compounds cross the blood-brain barrier, delivering them where they can act effectively, and significantly increasing the potency of the extract compared to non-alcoholic versions.

Alcohol improves the bioavailability of certain key compounds like triterpenes and flavonoids, which are poorly absorbed in water-only formulations.

Alcohol also helps some compounds cross the blood-brain barrier, delivering them where they can act effectively, and significantly increasing the potency of the extract compared to non-alcoholic versions.

Yes. We can produce alcohol free batches of minimum 20 units for individuals who prefer to avoid ethanol for religious, dietary, or health reasons.

Instead we use organic acetic acid extraction (commonly derived from vinegar). This method effectively breaks down cell walls to release acid-soluble β-glucans, glycosides, and alkaloids, without the use of alcohol.

It's a gentle, efficient alternative that still preserves important active compounds.

Absolutely. Our extracts are made from 100% natural ingredients, rigorously tested, and formulated for adult daily use.

Yes. Many functional mushrooms complement each other.

For example, Lion’s Mane and Cordyceps can support mental and physical performance, while Reishi and Chaga are often paired for immune and stress support.

Always follow dosage recommendations and consult your healthcare provider if needed.

We ship to the UK and most countries within the European Union (FR, BE, DE, IT, ES...)

If you’d like to order our product from another location, please reach out to our customer service via the contact form or email. We’ll be glad to arrange a customized shipment tailored to your needs.

Please note that delivery may take up to 15 days, as all orders are shipped directly from our laboratory in France to ensure quality and protect against counterfeits.